Privacy Policy for LEMAI CRM Tool
Effective Date: 17 June 2025
This Privacy Policy explains how InfoZ IT Solutions, a subsidiary of Kapil Knowledge Hub Private Limited, collects, uses, and protects your data when you use LEMAI CRM Tool.
This Privacy Policy describes how InfoZ IT Solutions, a subsidiary of Kapil Knowledge Hub Private Limited (“Company”), collects, uses, discloses, and protects personal and business information when you access or use the LEMAI CRM Tool (“LEMAI”, “Service” or “Platform”). By using LEMAI, you acknowledge that you have read and understood this Privacy Policy and agree to the practices described herein.
1. Scope and Applicability
This Privacy Policy applies to:- All users who access or use LEMAI, whether on their own behalf or on behalf of an organization.
- All personal and business information submitted to or collected through the Platform, whether via web interface, integrations, or related communication channels.
This Privacy Policy does not apply to third-party services that may integrate with LEMAI; those are governed by the respective third parties’ privacy policies.
2. Information We Collect
Depending on how you use LEMAI, the Company may collect the following categories of information:
- Identification and contact information:
- Full name
- Email address
- Contact number
- Business and account information:
- Business or organization name
- Business address or location
- Role or designation
- Account credentials and settings (username, preferences)
- Billing and payment information:
- Billing name and address
- Tax or GST details (if applicable)
- Limited payment information for invoicing or processing payments (via third-party gateways)
- Usage and technical information:
- Log data such as access dates, pages/features used, actions taken
- IP address, browser type, device information, general location
- Cookies and similar technologies for session management, security, and preferences
Where required by law, consent will be obtained before collecting certain information (e.g., specific cookies or marketing communications).
3. How We Use Your Information
The Company uses the information collected for the following purposes:
- To operate and provide the Platform:
- Creating and managing user accounts and profiles
- Enabling core CRM features (storing, viewing, managing customer/business records)
- Providing customer support and responding to queries, requests, and feedback
- To improve and customize the Service:
- Monitoring performance and usage patterns
- Developing new features, integrations, and service offerings
- Conducting internal analytics and reporting in anonymized/aggregated form
- For security and fraud prevention:
- Protecting the Platform, users, and Company systems
- Detecting, investigating, and preventing fraudulent activities
- Enforcing Terms and applicable policies
- For legal and regulatory compliance:
- Complying with laws, regulations, tax, or accounting obligations
- Responding to lawful requests from courts, regulators, or authorities
- Establishing, exercising, or defending legal claims
If information is used for purposes materially different from those listed, the Company will notify you and obtain consent where required.
4. Legal Bases for Processing (where applicable)
- Performance of a contract (to provide and maintain LEMAI as per agreement)
- Legitimate interests (e.g., security, service improvement, fraud prevention)
- Compliance with legal obligations (tax, accounting, regulatory)
- Consent (for marketing, non-essential cookies, or as required by law)
5. Data Sharing and Disclosure
The Company does not sell personal information. Limited sharing occurs in the following situations:
- Service providers and processors: Trusted third-party vendors providing hosting, email, analytics, payment processing, or customer support.
- Third-party integrations: When you enable integrations with external tools/services, relevant data may be shared according to configuration.
- Legal and compliance purposes: Required by law, regulation, legal process, or to protect rights, property, or safety.
- Business transfers: In case of merger, acquisition, restructuring, or sale of business/assets.
Sharing is limited to what is reasonably necessary for the intended purpose.
6. Data Security
The Company implements technical and organizational measures to protect information:
- Use of encryption technologies (HTTPS/TLS)
- Restricted access based on role and business need
- Authentication and access controls for accounts
- Regular monitoring, reviews, and assessments
Absolute security cannot be guaranteed. Users are encouraged to use strong passwords and protect their credentials.
7. Data Retention
- Data is retained as long as necessary to provide LEMAI services.
- Comply with legal, regulatory, tax, and accounting obligations.
- Resolve disputes and enforce agreements.
Once data is no longer needed, it will be deleted, anonymized, or securely archived.
8. Your Rights and Choices
Depending on your jurisdiction, you may have rights regarding your personal information:
- Right to access: Request confirmation and a copy of your personal data
- Right to correction: Update inaccurate or incomplete information
- Right to deletion: Delete personal data, subject to legal/contractual limitations
- Right to restriction or objection: Object to or restrict certain processing
- Right to withdraw consent: Withdraw consent where processing is based on consent
Requests can be made using contact details provided by the Company. Verification may be required.
9. International Transfers (if applicable)
If information is transferred outside India, the Company ensures compliance with applicable data protection laws and safeguards.
10. Children’s Privacy
LEMAI is not intended for individuals under 18 years. The Company does not knowingly collect information from children under 18. If discovered, such information will be deleted promptly.
11. Changes to This Privacy Policy
The Company may update this Privacy Policy due to legal, technological, or operational changes. Updated versions will have a revised Effective Date. Continued use signifies acceptance. If you do not agree, discontinue using LEMAI.
12. Contact Information
InfoZ IT Solutions
Flat No: 502, Amsri Faust Building, Secunderabad – 500003
Phone: +91 91333 08354
Email:
info@infozit.com