This Privacy Policy explains how InfoZ IT Solutions, a subsidiary of Kapil Knowledge Hub Private Limited (“Company”, “we”, “our”, or “us”), collects, uses, discloses, and protects personal and business information when you access or use the LEMAI CRM Tool (“LEMAI”, “Service”, “App”, or “Platform”).

Whether you are accessing the Platform via our web interface, mobile application, integrations, or related communication channels, this policy describes our data practices. By using LEMAI, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy.

LEMAI operates primarily as a business-to-business (B2B) SaaS platform.

• Applicability: This policy applies to all users who access or use LEMAI, whether on their own behalf or on behalf of an organization.
• Data Controller vs. Processor: All data processed through the Platform is controlled by the client organization (the entity that subscribes to LEMAI). End users (employees, agents, or representatives) act on behalf of their organization. The Company acts as a Data Processor.
• Third-Party Services: This Privacy Policy does not apply to third-party services that may integrate with LEMAI; those are governed by the respective third parties' privacy policies.

Depending on how you use the web Platform or mobile App, we may collect the following categories of data:

3.1 Identification & Contact Information

• Full name
• Email address
• Contact number (used for account identification and CRM linkage)

3.2 Business & Account Information

• Business or organization name, address, and location
• Role or designation
• Account credentials and settings (username, preferences)

3.3 Billing & Payment Information

• Billing name and address
• Tax or GST details (if applicable)
• Limited payment information for invoicing or processing payments (via secure third-party gateways)

3.4 Mobile App Specific Data

• Contacts Data: Device contacts for mapping calls and managing customer relationships.
• Media Data (Optional): Photos uploaded within the App, and audio recordings (including call recordings, if enabled).
• Location Data (Optional): Approximate location for activity tracking and operational mapping.

3.5 Usage & Technical Information

• Platform Usage: User activity within the App or web interface (e.g., calls, notes, tasks, interactions, pages used).
• Technical Data: Log data (access dates), IP address, browser type, and device information.
• Cookies: Cookies and similar technologies for session management, security, and preferences. (Consent will be obtained where required by law).

We process personal data strictly to operate our business and provide the Service:

• To Operate the Platform: Creating and managing user accounts, enabling core CRM features, and providing customer support.
• To Improve the Service: Monitoring performance, developing new features/integrations, and conducting internal analytics in anonymized/aggregated form.
• For Security and Fraud Prevention: Protecting the Platform, detecting fraudulent activities, and enforcing our Terms of Service.
• For Legal Compliance: Complying with tax, accounting, or regulatory obligations, and responding to lawful requests from authorities.

Note: We do not use personal data for advertising to third parties, nor do we sell or rent personal information.

Where applicable under data protection laws, we process data based on:

• Performance of a Contract: To provide and maintain LEMAI as per your agreement.
• Legitimate Interests: For security, service improvement, and fraud prevention.
• Legal Obligations: To comply with tax, accounting, and regulatory requirements.
• Consent: For optional mobile app permissions, non-essential cookies, or marketing communications.

We limit data sharing to what is reasonably necessary. We may share data with:

• Service Providers: Trusted third-party vendors providing cloud hosting, email, analytics, payment processing, or customer support.
• Third-Party Integrations: External tools/services you choose to connect with LEMAI.
• Legal Authorities: When required by law, regulation, legal process, or to protect rights, property, or safety.
• Business Transfers: In connection with a merger, acquisition, restructuring, or sale of business assets.

We implement robust technical and organizational safeguards, though absolute security cannot be guaranteed. Our measures include:

• Encryption of data in transit (HTTPS/TLS).
• Secure storage with role-based access restrictions.
• Authentication and access controls for all accounts.
• Regular monitoring, reviews, and security assessments.

Data is retained as long as necessary to provide LEMAI services, comply with legal obligations, or resolve disputes.

• 90-Day Deletion Guarantee: Upon account termination or the receipt of a verified deletion request, all applicable personal data (including contacts, CRM records, call logs, and media) will be permanently deleted within 90 days.
• Exceptions: We may retain limited data longer only where required for legal compliance, fraud prevention, or dispute resolution.

To function correctly, the LEMAI mobile App may request access to:

• Call Logs: For CRM call tracking and logging.
• Contacts: For mapping customer relationships.
• Microphone: For call recordings and voice notes.
• Storage/Media: For document and photo uploads.
• Location (Optional): For activity and territory tagging.
• Notifications: For alerts and reminders.

Permissions can be managed or revoked at any time via your device settings.

Depending on your jurisdiction, you may have the right to:

• Access: Request confirmation and a copy of your personal data.
• Correction: Update inaccurate or incomplete information.
• Deletion: Request permanent deletion of your data.
• Restriction/Objection: Object to or restrict certain data processing.
• Withdraw Consent: Revoke permissions for optional data collection.

Because LEMAI operates as a B2B platform, users should first route privacy requests through their organization’s administrator. Requests can also be sent directly to us using the contact details below.

If information is transferred outside of India, the Company ensures compliance with applicable data protection laws and implements appropriate safeguards to protect your data.

LEMAI is a business tool and is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children under 18. If discovered, such information will be deleted promptly.

We may update this Privacy Policy due to legal, technological, or operational changes. Updated versions will be published with a revised "Effective Date." Continued use of the Platform signifies acceptance of the updated policy. If you do not agree, please discontinue using LEMAI.

InfoZ IT Solutions (A subsidiary of Kapil Knowledge Hub Pvt. Ltd.)

Address: Flat No: 502, Amsri Faust Building, Secunderabad – 500003, Telangana, India

Phone: 9247952695

Email: info@lemaicrm.com

Website: https://www.lemaicrm.com